s999 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "s999" refers to the s999 platform, its operators, owners, employees, agents, and authorised representatives.
• "Platform" means the s999 website accessible at https://s999.io, including all games, services, features, and content made available through that website.
• "Player" or "You" means any individual who registers an account on the s999 platform or otherwise accesses or uses any part of the platform.
• "Account" means the registered player account created upon successful completion of the s999 registration process.
• "Wallet" means the internal balance held within a player's s999 account, denominated in Bangladeshi Taka (BDT).
• "Real Money Balance" means funds deposited by the player into their s999 wallet using an accepted payment method.
• "Bonus Balance" means promotional funds credited to a player's wallet by s999 under the terms of a specific promotional offer.
• "Wagering Requirement" means the total amount a player must wager before bonus funds or winnings derived from bonus funds become eligible for withdrawal.
• "Prohibited Conduct" has the meaning set out in Section 7 of these Terms & Conditions.

To register and maintain an account on the s999 platform, you must satisfy all of the following eligibility conditions at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. s999 strictly prohibits access by persons under the age of 21. Age verification may be required at any point during your use of the platform.
• You must be accessing the platform from a jurisdiction in which online gaming is not prohibited by applicable law. It is your sole responsibility to ensure that your use of s999 complies with the laws of your jurisdiction.
• You must not be a current employee, contractor, or agent of s999, nor a close family member of any such person.
• You must not have been previously excluded, suspended, or banned from the s999 platform, whether voluntarily through self-exclusion or by action of s999.
• You must have full legal capacity to enter into a binding agreement. If you are acting under a power of attorney or similar legal instrument, that instrument must expressly permit online gaming activity.

s999 reserves the right to request documentary evidence of eligibility at any time, including but not limited to a government-issued national identity card, passport, or birth certificate. Failure to provide satisfactory evidence within a reasonable timeframe may result in account suspension.

Registration on the s999 platform requires you to provide accurate, current, and complete personal information. You agree to keep this information up to date. The following registration rules apply:

• One Account Per Person: Each individual may hold only one active s999 account. Duplicate accounts are prohibited and will be closed, with any balances forfeited, upon detection.
• Accurate Information: All registration details, including your full name, date of birth, mobile number, and payment method identifiers (such as your bKash or Nagad registered number), must be accurate and match the identity documents you provide during verification.
• Account Security: You are solely responsible for the security of your username and password. s999 will never ask for your password. Do not share your login credentials with any third party.
• Verification: s999 may require identity verification (KYC) before processing your first withdrawal or at any point during your account's active period. Verification documents may include a national identity card (NID), passport, or driver's licence.
• Account Closure: You may request account closure at any time by contacting s999 support. Any real money balance remaining in your wallet at the time of closure will be returned to your registered payment method, subject to standard withdrawal processing terms.

All financial transactions on the s999 platform are conducted in Bangladeshi Taka (BDT). The following terms apply to all deposits and withdrawals:

• Accepted Payment Methods: s999 currently accepts bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional methods may be added or removed from time to time.
• Minimum Deposit: The minimum single deposit is ৳200. There is no maximum deposit limit, though your payment provider may impose its own transaction limits.
• Minimum Withdrawal: The minimum single withdrawal is ৳500. Withdrawals must be directed to a payment method registered in your name and matching your verified account identity.
• Withdrawal Processing: Withdrawal requests are typically processed within 24 hours of submission, subject to successful identity verification. Withdrawal to bKash and Nagad is generally completed within 60 minutes of processing commencement.
• Verification Requirement: s999 reserves the right to require full identity and payment verification before processing any withdrawal. Requests may be held pending satisfactory completion of this process.
• No Third-Party Payments: Deposits and withdrawals must be made using payment methods registered in your own name. Third-party payment arrangements are strictly prohibited.
• Currency: All account balances, deposits, and withdrawals are denominated in BDT. s999 does not accept deposits in foreign currencies or convert between currencies.

s999 is not responsible for delays caused by your payment provider, mobile financial services network downtime, banking holidays, or any other event outside s999's direct control.

s999 offers a range of promotional bonuses to registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions. The following general terms apply to all s999 promotions unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonuses are subject to wagering requirements. The applicable wagering requirement multiplier is stated on the promotion page for each offer. Bonus funds and any winnings derived from them are not withdrawable until the full wagering requirement has been met.
• One Bonus Per Player: Unless a promotion explicitly states otherwise, each player is entitled to claim each promotion once. Attempting to claim the same promotion multiple times using the same or different accounts constitutes Prohibited Conduct.
• Bonus Expiry: Bonus funds that are not used within the validity period stated in the promotion terms will be automatically removed from your wallet without notice.
• Game Contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Live casino games, sports bets, and other game types may contribute at a reduced rate or may not contribute at all. Contribution rates are stated in individual promotion terms.
• Maximum Bet Rule: While bonus funds are active in your wallet, the maximum bet per round or per sports market selection is ৳1,000 unless a lower limit is stated in the specific promotion terms. Placing bets above this limit while a bonus is active may result in forfeiture of the bonus and any associated winnings.
• s999 Discretion: s999 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. In cases where a promotion has already been claimed by a player, s999 will use reasonable efforts to honour the terms under which the bonus was claimed.

All games available on the s999 platform are governed by individual game rules provided by the respective game providers, including but not limited to Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. By placing a bet or participating in any game, you confirm that you have read and understood the applicable game rules.

• Sports Betting: All sports bets on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures), football, kabaddi, hockey, and other available markets are subject to the s999 Sportsbook Rules, which are incorporated into these Terms & Conditions by reference.
• Minimum and Maximum Stakes: Minimum and maximum bet limits vary by game and market. These limits are displayed within the game interface or sports betting market at the time of placing a bet.
• Errors and Malfunctions: In the event of a game malfunction, disconnection, or technical error that affects the outcome of a round or bet, s999 reserves the right to void the affected round or bet and return the staked amount to the player's wallet. The decision of s999 in such matters is final.
• Results and Settlements: Sports bet settlements are based on official results as recognised by the relevant governing body (e.g., ICC for cricket, FIFA for football). s999 is not responsible for errors in results provided by third-party data suppliers, though s999 will make reasonable efforts to correct any identified settlement errors.
• Disconnection Policy: If a player is disconnected from a live game session mid-round, the round will be resolved according to the game's standard rules. Players are encouraged to maintain a stable internet connection during active game sessions.

The following conduct is strictly prohibited on the s999 platform. Engaging in Prohibited Conduct will result in immediate account suspension, forfeiture of wallet balances, and may result in legal action:

• Providing false, misleading, or fraudulent information during registration, verification, or any communication with s999.
• Opening or operating more than one s999 account, whether in your own name or using a different identity.
• Using automated software, bots, scripts, algorithms, or artificial intelligence tools to place bets or interact with the platform in a manner not intended for human players.
• Exploiting software bugs, errors, loopholes, or technical malfunctions for financial gain. Any winnings derived from such exploitation will be voided.
• Colluding with other players, including sharing information to gain an unfair advantage in poker, live dealer games, or any other multi-player format.
• Money laundering or using the s999 platform for any purpose connected with money laundering, terrorist financing, or other financial crime. s999 is obligated to report suspicious financial activity to relevant authorities.
• Engaging in any form of match-fixing, spot-fixing, or insider betting in relation to any sports market available on the s999 sportsbook.
• Allowing any third party to access or use your s999 account, whether for betting, withdrawal, or any other purpose.
• Engaging in any conduct that disrupts the experience of other players on the s999 platform, including abusive language in live chat environments.

s999 is committed to promoting responsible gaming across its entire player base. The following responsible gaming provisions form part of these Terms & Conditions and are enforceable by s999:

• Age Restriction: The s999 platform is strictly for players aged 21 and above. s999 will take all reasonable steps to prevent access by underage individuals, including mandatory age verification.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account dashboard. Once set, deposit limits take effect immediately. Increases to deposit limits are subject to a 72-hour cooling-off period.
• Loss Limits: Players may set daily, weekly, or monthly loss limits. Once a loss limit is reached, further real money wagering is suspended until the limit period resets.
• Session Time Limits: Players may set a maximum session duration. An alert will be displayed when the session limit is reached, and the session will be ended automatically.
• Self-Exclusion: Players who wish to take a break from gaming may request self-exclusion for a defined period (minimum 30 days) or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check: A reality check notification will appear at regular intervals during active game sessions, displaying the duration of the session and net financial position. Players may set the frequency of these notifications.

If you believe that your gambling is becoming a problem, please contact the s999 support team immediately. Support is available 24 hours a day, 7 days a week, via on-site live chat. You may also visit the s999 Responsible Gaming page for further guidance.

All content on the s999 platform — including but not limited to the s999 brand name, logo, website design, text, graphics, game interfaces, software, and data — is the intellectual property of s999 or its licensed providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the s999 platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or commercially exploit any part of the s999 platform or its content.
• Modify, adapt, translate, reverse engineer, decompile, or create derivative works from any s999 software or content.
• Use the s999 brand, logo, or trademarks in any manner without prior written consent from s999.
• Screen-scrape, crawl, or otherwise extract data from the s999 platform using automated means.

Game content provided by third-party providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe remains the intellectual property of those respective providers and is subject to their own licensing terms.

s999 collects, processes, and stores personal data about players in accordance with the s999 Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account on the s999 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data processing activities include:

• Collecting registration information (name, date of birth, mobile number) for account creation and identity verification purposes.
• Recording transaction data for financial record-keeping, fraud prevention, and anti-money laundering compliance.
• Using session and gameplay data to improve the platform experience and to support responsible gaming monitoring obligations.
• Storing communication records between you and s999 support for quality assurance and dispute resolution purposes.

s999 does not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification service providers, and regulatory authorities where required by law or by these Terms & Conditions. For full details, please refer to the s999 Privacy Policy.

To the fullest extent permitted by applicable law, s999 excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or other indirect or consequential loss arising from your use of or inability to use the s999 platform.
• Any interruption, suspension, or discontinuation of the platform due to technical maintenance, infrastructure failure, or circumstances beyond s999's reasonable control, including natural disasters, power outages, or telecommunications network failures.
• Any loss arising from your failure to maintain the security of your account credentials.
• Any inaccuracy in sports results, odds, or statistics provided by third-party data suppliers, where s999 has taken reasonable steps to ensure accuracy.
• Any action taken by s999 in good faith to enforce these Terms & Conditions, including account suspension, balance forfeiture, or self-exclusion enforcement.

Nothing in these Terms & Conditions limits s999's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law. s999's total aggregate liability to any player in respect of any single event or series of connected events shall not exceed the net amount deposited by that player in the 30 days preceding the relevant event.

s999 reserves the right to amend these Terms & Conditions at any time. Amendments will be published on the s999 website with an updated effective date. Where an amendment is material, s999 will use reasonable efforts to notify registered players via the contact information held on their account — which may include an on-platform notification upon next login.

Your continued use of the s999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to any amendment, you must close your account before the amendment takes effect. Requests to close an account may be directed to s999 support via on-site live chat.

These Terms & Conditions are governed by and construed in accordance with applicable law. s999 operates as a platform serving players in Bangladesh and applies standards consistent with internationally recognised fair gaming practices, including SSL data encryption, fair play certification, and responsible gaming protocols.

Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through direct negotiation with s999 support will be subject to the dispute resolution process described in the s999 Dispute Resolution Policy, details of which are available on request from s999 support.

s999 does not make any representation that the platform is appropriate for use in jurisdictions other than those in which it is intended to operate. It is each player's responsibility to ensure that their use of the s999 platform complies with all laws applicable in their jurisdiction.

If you have any questions about these Terms & Conditions, or if you wish to exercise any right described in these terms, please contact s999 through one of the following channels:

• Live Chat: Available on-site 24 hours a day, 7 days a week, with an average response time of 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses are provided within one Bangladesh Standard Time business day.

s999 support operates in Bangladesh Standard Time (BST, UTC+6). All written communications to s999 regarding these Terms & Conditions should be directed to the email address above and should clearly state your registered username and the nature of your query.

These Terms & Conditions were last reviewed and updated on 1 January 2026. Players are encouraged to review them periodically to stay informed of any changes.